Support

Support

HomeSupport

Responsive, flexible, predictable

We offer support around the clock and (depending on staff availability and workload) can usually be at your door when you need us.
Our support services include a real time help desk, remote desktop support and on-site support where appropriate.

Talk to a senior service consultant

Do you have a non-urgent issue but still want to talk ASAP? Request a call with a senior service consultant at a time that suits you.
Request a call

Log a general support ticket

Get help from our qualified and experienced technicians. They can help with,
  • Software not working
  • Hardware not working
  • Server access challenges
  • Email set-up and issues
  • New user set-up
Log ticket

Download QuickSupport

When you contact us for support, we may need to log into your computer remotely.
QuickSupport is the program that makes this happen.
Note: If your device was set up by Optimised IT you will already have access to QuickSupport.
Download Quick Support